Refund And Returns Policy
At SHEN’s, we want to ensure that you are completely satisfied with your purchase of digital goods. This Refund and Returns Policy explains our policy for refunds and returns specifically related to digital products.
Please note that by purchasing any digital product from our website, you agree to the terms and conditions stated in this policy.
Downloadable digital goods are non-refundable. Once the digital product has been downloaded, we cannot issue a refund. If you experience any difficulties with the download or accessing your purchased digital product, please contact our support team for assistance.
In the event that you are dissatisfied with your digital purchase prior to downloading, please reach out to our support team within 30 days of your purchase. We will review your request and do our best to find a suitable solution.
- To be eligible for a refund, your digital purchase must not have been downloaded or accessed.
- Requests for refunds must be submitted within 30 days of the purchase date.
- The refund request must be accompanied by the original purchase receipt or proof of purchase.
Once we have received your refund request, we will review it and notify you of the approval or rejection of your request within a reasonable timeframe.
If your refund request is approved, a refund will be processed and the amount will be credited back to your original method of payment. Please note that it may take some time for the refund to be reflected in your account.
SHEN’s reserves the right to refuse a refund request if the eligibility criteria mentioned above are not met or if there is evidence of misuse or abuse of our refund policy.
- We do not offer refunds for digital products that have been downloaded or accessed.
- Refunds will not be provided for digital products where the request for refund is made after 30 days from the date of purchase.
- Refunds will not be provided without the original purchase receipt or proof of purchase.
- We reserve the right to refuse a refund if the eligibility criteria are not met or if there is evidence of misuse or abuse of our refund policy.
Contact Us
If you have any questions or concerns regarding our Refund and Returns Policy for digital goods, please don’t hesitate to reach out to our support team. We are here to assist you.
You can contact us by filling out the support form on our website or by reaching out to our support team directly at the following address: 13.core/paragraph.content: Support Email: [email protected]
Privacy Policy
At SHEN’s, we value your privacy and are committed to protecting your personal information. Our Privacy Policy outlines how we collect, use, and protect the information you provide to us.
By using our website and purchasing our digital products, you acknowledge and consent to the practices described in our Privacy Policy.
We may collect personal information such as your name, address, and contact information to process your orders and provide you with support.
We take appropriate measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. We use industry-standard security measures to safeguard your data.
Intellectual Property Rights
All digital products available on our website are protected by copyright laws and other intellectual property rights. By purchasing and downloading our digital products, you acknowledge and agree to respect these rights.
Disclaimer of Warranty
SHEN’s does not warrant or guarantee that our digital products will meet your specific requirements or that they will be error-free or uninterrupted. Our digital products are provided on an “as is” and “as available” basis.
Limitation of Liability
In no event shall SHEN’s or its directors, employees, or affiliates be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with the use or performance of our digital products.
SHEN’s liability for any claim related to our digital products or services shall not exceed the amount paid by you for the specific digital product or service in question.
Governing Law
These terms and conditions, including our Refund and Returns Policy, Privacy Policy, and any disputes arising out of or relating to our digital products or services, shall be governed by and construed in accordance with the laws of the state of your location.
Any legal action or proceeding arising out of or relating to these terms and conditions shall be exclusively brought in the state or federal courts located within the jurisdiction of your location.
By using our website and purchasing our digital products, you agree to submit to the personal and exclusive jurisdiction of the courts located within the jurisdiction of your location for the purpose of litigating any such claims or disputes.
If any provision of these terms and conditions is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced to the fullest extent under the law.
Changes to This Policy
SHEN’s reserves the right to update or change this Refund and Returns Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for any updates or changes.