At SHEN’S, we are committed to providing a seamless download experience for our valued customers in the gaming industry. As part of this commitment, we offer a reliable and efficient shipping policy, ensuring that your digital goods are delivered promptly and securely.
Domestic Shipping Policy
Shipment processing times
Upon receiving your order, our team at SHEN’S will promptly process your purchase. Our dedicated staff will work diligently to ensure that your digital goods are available for download within the shortest possible time frame. We strive to provide a swift and hassle-free experience for all our domestic customers.
Please note that the processing time may vary depending on the complexity of the item you have purchased. Rest assured, we will make every effort to expedite the process without compromising the quality and security of your product.
Tracking and delivery
While our products are digital goods that can be instantly downloaded, we understand the value of transparency and customer satisfaction. Therefore, we do not offer traditional tracking or delivery services for our digital goods. Instead, you will receive a confirmation email containing the necessary information and instructions for accessing and downloading your product.
Our goal at SHEN’S is to make the download process as straightforward as possible. If you encounter any issues or have any questions regarding your purchase, our dedicated customer support team is always available to assist you. Simply reach out to our knowledgeable representatives, who are committed to ensuring your satisfaction.
International Shipping Policy
SHEN’S proudly serves customers from around the world, and we believe that distance should never hinder your access to the best digital goods. Our international shipping policy reflects our commitment to providing a seamless experience for customers beyond our domestic borders.
Customs and import duties
Please be aware that some countries may impose customs duties or import taxes on digital goods. These fees and charges are the responsibility of the purchaser and are not included in the purchase price.
Delivery times
While we strive to provide expedited processing times for international orders, please note that delivery times may vary depending on your location and local customs processes. Our team will make every effort to ensure that your download is available to you as efficiently as possible.
Customer support for international orders
Our commitment to customer satisfaction extends to our international clientele as well. If you have any questions or need assistance with your international order, please don’t hesitate to contact our customer support team. We are dedicated to addressing your inquiries promptly and ensuring a seamless experience for our international customers.
SHEN’S understands the importance of delivering digital goods promptly and securely. With our reliable shipping policy and dedicated customer support, we strive to provide you with the best possible experience when purchasing and downloading our high-quality gaming products.
Questions or concerns?
If you have any questions or concerns regarding our shipping policy, please reach out to our customer support team. We are here to assist you and ensure that your experience with SHEN’S is nothing short of exceptional.